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Ordering information

A clear order. A clear next step.

The essentials, from your first order to your next check-in.

About this preview

This is a product preview. Final legal policies and clinical consents must be approved before live ordering. This page explains the intended experience; it is not an operative agreement.

01

Before a kit ships.

A live order needs verified identity, location coverage, a supported panel, the appropriate clinical review, valid payment authorisation and recorded laboratory consent.

02

One test at a time.

TestD checkout in this design is a one-time order. A future reminder does not authorise a repeat purchase. Existing PepTribe membership is verified separately and is not automatically added to an order.

03

A sample is not always a report.

Collection issues, transport conditions and laboratory quality checks can mean a specimen needs to be collected again. The final replacement and refund policy must state who pays, when a refund is available and how to request help.

04

Your results and care.

The original laboratory report and any amendments should remain visible. Critical results require a clinician-led escalation pathway. AI explanations support understanding and do not diagnose or prescribe.

Keep things clear

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