Good questions. Clear answers.

Your kit contains a Tasso collection device, the collection materials for your panel and return packaging. Activate your kit, then follow the instructions supplied with that exact device. Your sample is returned to the laboratory for analysis.

Eligibility depends on laboratory and ordering-clinician coverage, your location, age and selected test. Coverage has not been confirmed for launch. The preview allows a fictional adult US journey but does not approve anyone for a real test.

Use your email to sign in or create an account. Enter the six-digit code from your inbox within 15 minutes. Check Spam if it has not appeared. Each person should use their own account.

The proposed TestD price includes the selected laboratory panel, a collection kit, standard outbound and return shipping, an ordering review and your connected results. Taxes, if applicable, are separate. Prices are under commercial review.

The proposed benefit is discounted access to at least two tests each year. Tests are paid separately at the member price; they are not free kits. Your existing PepTribe membership should be recognised at checkout, without a second membership purchase.

The PepTribe membership proposal supports at least two discounted tests a year, with a six-month reminder by default. Your clinician may recommend a different interval for a particular marker or treatment. A reminder does not place an order or charge your card.

Your order shows separate shipment, collection, return and laboratory milestones as they are recorded. Dispatch, delivery and laboratory turnaround commitments are awaiting confirmation from CRL and the fulfilment team. The dry-run timeline does not promise arrival dates.

The order should explain why a replacement is needed, provide the appropriate next step and preserve the original sample history. Replacement eligibility and charges must be confirmed under the final TestD policy before a live order.

Your tests page lists your saved orders. Open an order to see its current stage, preparation, collection and return steps. Current dry-run shipment and laboratory events are labelled synthetic.

Yes. PepTribe’s existing labs experience supports lab reports, DNA and wearable data, with source-aware views and consent before AI-assisted analysis. The example report contains synthetic demonstration data from multiple sources.

A notification is queued once a matching report has been saved to your account. A testing-complete status alone does not publish results. Open your signed-in Labs to read the report and its version history.

Updates go to your account email and verified mobile. During the dry run, the PepTribe coordinator also receives progress copies. Sign-in codes and AI conversations are not copied. Australian mobiles are supported today; US SMS is awaiting connection.